Start with the affected file
- Game will not open
- Check the extension, file readability, and any folder permission. Follow Game not loading.
- Wrong or missing progress
- Distinguish a Game Save from a resumed snapshot before importing again. Follow Save file problems.
- Patch rejected
- Use the exact error to distinguish the patch format, base mismatch, or output validation problem. Open Patching errors.
Controller connected, but input is wrong
- Confirm the pad is connected in Android, then check Settings → Controls → Controller in GBA Play.
- If the app does not list it, check the controller’s Android/gamepad mode. Reconnect it and reopen the app. Pairing alone does not establish compatible input.
- If buttons respond incorrectly, open Button Mapping. Check for an unexpected assignment or the same button assigned to multiple actions. Reset the mapping if needed, then change one action at a time.
- Test D-Pad, left stick, face buttons, and shoulder buttons separately. Remapping a button does not remap arbitrary analog axes.
- For a missing shortcut, remember that Fast Forward, Quick Save, Quick Load, and Menu must be assigned first.
Leave touch controls visible during testing. Use the connection guide for the complete setup, and input compatibility reference for the supported scope.
Timeline is empty or a checkpoint fails
Check Settings → Saves & Timeline: Timeline must be enabled for automatic history, and the chosen interval must be reached during active gameplay. A new game may simply have no checkpoints yet. Use Save Moment during a session to make a manual checkpoint.
Checkpoint unavailable can mean its stored state is missing or fails verification. Do not clear the entire history as a first troubleshooting step. Keep available saves and try another checkpoint only if you are prepared to return to its progress.
History retention and rewarded access are separate. Enabled automatic capture continues while access is locked. The Timeline explanation describes both.
An ad is unavailable or a reward did not apply
A different control theme applies after a reward is earned. Timeline access lasts one hour after its reward. Opening or dismissing an ad is not the same as earning the reward.
If the app reports that an ad is unavailable, check your connection and retry later. Availability can depend on the ad service and consent state. Do not change privacy choices merely to troubleshoot access; the Privacy Policy explains the choices available to you.
Fast forward does not feel like the selected rate
Toggle Fast Forward off and compare normal play. Check Settings → Gameplay → Fast Forward Speed, then check the game’s own override. Try 2× before comparing higher settings.
The rate is a request to the emulator, not a measured speed guarantee. Actual performance varies by game and device. If normal play also has problems, include that distinction in your report.
Keep the useful details
Record the device model, Android version, app version, exact error, and steps that reproduce it. Mention whether the game is a folder entry, a single-file import, or patched, and whether a controller or save import is involved.
Check contact-channel availability before sending anything. Do not attach ROMs, BIOS files, private data, or commercial game artwork. Export important saves before any reinstall or app-data reset.